Refund and Returns Policy

Effective Date: December 31, 2024

At QuickRapic, we want our customers to be fully satisfied with their purchases. If you are not happy with your order, we offer a clear and straightforward refund and return policy to ensure your shopping experience is hassle-free. This Refund and Returns Policy outlines the terms and conditions of returns and refunds for products purchased from our website, quickrapic.com.

1. Eligibility for Returns

We accept returns on most products purchased from QuickRapic within 30 days of receipt. To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused, and unwashed condition.
  • The item must be returned in the original packaging, including all tags, labels, and accessories (if applicable).
  • Proof of purchase (order number, receipt, or invoice) must be provided.

Please note that certain items are non-returnable, including:

  • Personalized or customized products
  • Products marked as final sale
  • Items that have been used or damaged after delivery

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team by emailing info@quickrapic.com or calling (606) 353-7477 to initiate your return request. Provide your order number and details about the product you wish to return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions for returning the product.

  3. Pack the Item: Ensure that the item is securely packaged to prevent damage during return shipping. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong product shipped).

  4. Ship the Item: Return the item using a trackable shipping method to the address provided in your RA instructions.

3. Refunds

Once we receive and inspect the returned product, we will process your refund. If the return is approved, we will issue a refund to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

  • Partial Refunds: In certain cases, such as if the product is not in its original condition, we may offer a partial refund or issue store credit.
  • Non-Refundable Items: Shipping fees and non-returnable items are not eligible for a refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please initiate the return process and then place a new order for the replacement product. If the returned item is in new, unused condition, we will issue a refund once we receive the item.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer service team immediately. We will provide a return label at no cost to you and issue a full refund or replacement, depending on your preference.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check with your bank or credit card provider. It may take additional time for the refund to process. If you’ve done this and still have not received your refund, please contact us at info@quickrapic.com.

7. Sale Items

Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be returned for a refund or exchange unless they are defective or damaged upon receipt.

8. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items). We recommend using a traceable shipping service for returns to ensure that the items are safely returned to us.

9. Contact Us

For more information or assistance with returns and refunds, please contact us:

QuickRapic